When it comes to foundation repair you have a lot of choices. But how do you know which company to choose? Here are a few key questions to consider, and for a more detailed approach we’ve prepared a checklist you can download here.
How Many Years in Business?
How long has the company been in business, and how long have they served your city? Choosing a contract that has served your area for at least a couple of decades. They will know what type of repair works best, how deep the pilings should go, and if they have been around that long, there is a good chance they will be around to honor the warranty if and when the time comes.
Are They Accredited by the BBB?
An accreditation by the BBB means that company agrees to mediate all customer complaints, and the BBB will provide a rating to each company. Look for companies rated A+. Also, confirm how long they have been accredited. A company accredited for only 2 years doesn’t have much to lose if they need to shut down and start again under a new name when they have too many complaints. Look for companies that have been accredited for decades to be sure you’re in good hands.
Are they Insured?
Don’t take their word for it. Ask for a copy of their General Liability and Workman’s Compensation certificates. If someone is injured on the job, you can be sued by that worker if the company doesn’t have the correct insurance. Foundation repair can be dangerous work, and the insurance isn’t cheap. Make sure you are protected by choosing a company that is properly insured.
Are they Certified by the Foundation Repair Association?
Companies that are certified by the Foundation Repair Association agree to abide by a code of ethics. Members must take classes on foundation repair, as well as pass a lengthy examination to demonstrate a strong understanding of the causes of foundation issues and the correct means of repairs. Continuing education is a requirement to maintain this certification.
What Kind of Warranty is Offered?
Not all warranties are created equal. Most have multiple clauses which can void the warranty. Sewer leaks, flood…even high wind! Also, some claim to be a warranty, but they are actually a service agreement? What does that mean? It means, if they have to come back to make an adjustment, you pay. Ask yourself, if they do the job right the first time, why are they giving you a service agreement?
Are the Workers Employees or Contractors?
Many foundation repair companies are really just middlemen driving a nice truck. They subcontract your job to the lowest bidder that pays a daily rate to day laborers. You want a company that uses long time employees that are paid hourly. Those guys don’t have an incentive to finish your job as fast as possible. They’ll stay as long as it takes to get the job done right…and get the overtime!
Are the Piling Cylinders Connected End-to-End?
Soil expands and contracts both vertically and laterally. If your contractor doesn’t connect those cylinders together from end-to-end, that piling will eventually fail. Dura Pier’s Dura Lock® Piling System is the strongest piling you can get, and our warranty is just as strong.
We recommend getting 3 bids for foundation repair. Be sure to check that bids have the same number of piers, the pier locations are similar, and be sure to compare the warranty fine print! Also, check to see if they have financing options. Dura Pier Foundation Repair offers several great financing options including No Payments, No Interest for 12 Months.
Don’t forget to download our FREE Company Comparison Checklist.